FOH professional with a strong belief in the value of alignment between employees and a company's culture. Currently fostering a mind that is always working to uncover existing gaps in this alignment and ways to bridge them through development and strategy that lead to better performance on individual and organizational levels.
Over six years of a mix of customer service and administrative experience in fast-paced and culture driven environments have fostered particular interest and practical command in areas such as: customer engagement & development, people strategy and employee training.
Projects credited in
- Soho House TorontoOur House in Toronto4
- Shoreditch House, East LondonOur House in Shoreditch, East London23
Work history
Operations ManagerAppear Here
London, United KingdomFull Time
• Manage office facilities and day to day operations for two floors.
• Handle HR tasks – screening, scheduling interviews and on boarding new hires.
• Provide support to sales and marketing teams.
• Own and manage onsite projects
• Maintain an ‘on brand’ experience for employees and guests in a highly curated environment.
Manager of Client ServicesSoho House & Co
- London, United KingdomFull Time
• Experience in members’ relations at a high standard
• Developed effective interpersonal communication, client management and follow through.
• Managed emails, calls and enquiries for the entire club and its staff.
• Trained and managed of a team of 10 staff.
Skills
- Admin
- Client Communication
- Membership Management
- Employee Training
- Office Management
- Communication
- Multi-tasking
- Complaints Handling
- Client Relationships
- Project Management
Education
U
U
Environmental Studies, English, Human RightsUniversity of Toronto
- Toronto, Canada